Privacy Policy

1. Business identity & contact information

• Business name: BuiltWell Webs
• Owner: Gunnar
• Email: builtwellwebs@gmail.com
• Phone: (660) 527-6036
• Website: https://builtwellwebs.com
• Business address: [Business physical address — to be added]

2. Information we collect

We collect the following types of information:

Personal information

• Name, email address, phone number, and physical address — when you contact us, request a quote, or book a consultation.
• Payment information — when you make a purchase or request a quote. We do not store full card numbers; payment processing is handled by our payment provider.
• Opt-in records and timestamps for all communication channels (SMS, email, etc.).
• Information submitted through forms — including messages, project details, and any notes you share with us.
• Booking / calendar information — such as preferred dates, times, and the type of service or consultation you request.
• Quote / request information — details about your project, budget, and timeline that help us prepare an estimate.

Non-personal information

• IP address, browser type, and device information.
• Website usage patterns and analytics.
• Cookies and similar technologies.

Customer communication

• Records of inquiries and service requests.
• Appointment details and preferences.
• Service history and feedback.
• The content of emails, chat messages, calls, and other correspondence you send us.

3. How we use your information

We use collected data to:

• Provide and improve our services.
• Process transactions and payments.
• Respond to your inquiries and communicate with you about your appointments, services, and related updates.
• Schedule appointments and consultations.
• Send SMS/text messages to you when you have provided the appropriate consent (see Section 4 below).
• Prepare quotes and estimates based on the details you share.
• Enhance website functionality and the overall user experience.
• Ensure security and fraud prevention.
• Maintain records of your communication preferences and consent.
• Meet our legal, accounting, and record-keeping obligations where applicable.

4. SMS messaging & compliance

When you provide your phone number and affirmatively opt in to receive text messages,BuiltWell Webs may send you text messages related to our services — including appointment reminders, customer support, and important updates.

Opt-in & consent

• You will only receive messages if you have explicitly opted in.
• We maintain timestamped records of all opt-in actions.
• We comply with the Telephone Consumer Protection Act (TCPA) and all applicable laws governing text messaging.
• Consent to receive SMS messages is not a condition of purchasing any goods or services.

Opt-out instructions

• You can cancel SMS notifications at any time by replying STOP.
• You will receive a final confirmation message, and no further messages will be sent unless you re-opt in.
• All opt-out requests are processed immediately.

Message frequency & content

• Message frequency varies based on your interactions with our business.
• Messages will be directly related to the services you have requested.
• Message and data rates may apply according to your mobile carrier plan.
• We do not send promotional content without specific consent.

Help & support

• Reply HELP for assistance or contact us at builtwellwebs@gmail.com.
• Customer support is available during regular business hours.

Carrier information

• Standard message and data rates may apply.
• Carriers are not liable for delayed or undelivered messages.
• Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most regional carriers.

SMS data protection statement

We implement strict data protection measures to safeguard your SMS opt-in information and consent records.

5. Information sharing & disclosure

We do not sell, rent, or trade personal information. We may share information with:

Service providers

• Third-party vendors who assist in our operations (e.g., payment processing, appointment scheduling).
• SMS aggregators and providers solely for the purpose of delivering messages you have consented to receive.
• All service providers are contractually obligated to maintain confidentiality and security.

Legal compliance

• If required by law, legal process, or to protect our rights.
• In response to valid law enforcement requests or court orders.

Business transfers

• In case of mergers, acquisitions, or sale of assets.
• In such cases, your data remains protected under the terms of this policy.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text message services.

6. Data security

We implement and maintain reasonable security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest.
• Secure access controls and authentication mechanisms.
• Regular security assessments and updates.
• Employee training on data protection.
• Breach notification protocols in accordance with applicable laws.
• Secure backup systems and disaster recovery procedures.

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure. We strive to use commercially acceptable means to protect your personal information but cannot guarantee absolute security. Your information is retained only as long as necessary to provide the services you requested, respond to your inquiries, and meet our record-keeping obligations, after which it is deleted or anonymized where appropriate.

7. Cookies & tracking technologies

We use cookies and similar technologies to:

• Analyze site traffic and user behavior.
• Remember your preferences.
• Improve website functionality and user experience.
• Measure the effectiveness of our services.

You may control cookies through your browser settings. Disabling cookies may limit your ability to use certain features of our website.

8. Your rights & choices

You have the right to:

• Access, update, or delete your personal information.
• Opt out of marketing emails by clicking “unsubscribe” in our emails.
• Opt out of SMS messages by replying STOP.
• Request information on how we process your data.
• Withdraw consent at any time for future communications.
• Lodge a complaint with a supervisory authority if you believe your rights have been violated.

To exercise any of these rights, please contact us using the information in Section 11 below. We will respond to verified requests within a reasonable timeframe.

9. Third-party links

Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies. This Privacy Policy applies only to information collected by BuiltWell Webs.

10. Changes to this Privacy Policy

We may update this policy periodically. The latest version will always be available on our website with the effective date shown at the top of this page. For significant changes, we will notify you by email or through a notice on our website.

11. Contact us

By using our website and services, you consent to this Privacy Policy.

This Privacy Policy is provided as a general starting point and does not constitute legal advice. It should be reviewed by qualified legal counsel for your specific circumstances and jurisdiction before being relied upon.

See also our Terms & Conditions.